Frequently Asked Questions

Membership & Online Content FAQ

Related to booking options, online content and membership portal

I purchased a reading - how long will it take to schedule?

Whether you are purchasing an astrology reading with Johnny or a Goddess Council with Ashley, please allow 7 business days as a grace period to schedule your reading.

If you are paying with a credit card and not using PayPal, please allow an additional 3 business days for payment processing.

If you are booking an astrology reading, you will receive an email from joka17retreats@gmail.com.

Before reaching out for technical assistance, be sure to check your spam and search for this email address to make sure it didn’t get missed.

What forms of payment do you accept?

We accept the following forms of payment:

  • Debit/Credit card (processed via Stripe)
  • PayPal

Canceling your Membership

Monthly & Annual Subscriptions – By canceling your membership, you are opting to cancel only future charges associated with your membership or subscription.

Sovereign Monthly Membership requires a minimum six-month commitment. 

Quantum Monthly Membership requires a one-year minimum commitment.

When signing up for either of the above memberships, you agree to the minimum commitment, knowing that you will be unable to cancel before the minimum commitment period.

No refunds will be issued for the current billing cycle.

Your membership or subscription will renew automatically  unless you opt to cancel prior to your next billing date. Should you opt to cancel, you can still be access your membership content until your billing date arrives.

Refunds are not issued should you fail to cancel before your next automatic membership renewal billing date.

Do you offer refunds?

All sales are final and no refunds will be issued.

Is there a free trial?

We do not offer a free trial for our membership portal.

I can't make it to a livestream event. Will it be available later?

Absolutely! All livestreams will be saved and available in the content portal within 48 hours of the livestream. Livestream recordings will be available to the same tier(s) that the original livestream was available for (ex: if a livestream if only for Quantum members, the saved video will only be available to Quantum members; if it’s an all members livestream, all members will be able to access the saved video).

Where can I access the livestream events?

A link to the livestream event will be at the top of your content portal shortly before the scheduled time of the live. If you do not see the livestream at the top of your content portal at the scheduled time (and no changes to the planned time have been announced), please clear your browser history, specifically cookies and cache, log in again and the stream should be visible at the top of your content portal.

I'm a Source Energy Portal member and my video keeps pausing or freezing while I watch - what can I do?

This is often caused by a connection issue. You can try loading the video for a few moments before hitting play, which should allow enough time for the content to buffer. If you’re still experiencing issues, try switching to a different connection, if available. From there, try logging out, clearing your browser history (specifically your cookies and cache) and try logging in and playing the content again. You can also try accessing the content from a different device. If you feel you need technical assistance, please contact us at infinitesourceyoga@gmail.com

Are Source Energy portal classes appropriate for me? I have an injury / I am new to yoga /I am 'out of practice' / I am pregnant

Source Energy Portal offers Infinite Source Yoga, which is accessible and available to all levels and all bodies. As OGYogini is continuing her postpartum journey, we will have content geared specifically towards pregnant and postpartum bodies. 

I want more Infinite Source Yoga! Can I upgrade my membership?

Please email infinitesourceyoga@gmail.com and we’ll get your account upgraded for you.

Event FAQ

Related to in-person events (workshops, trainings, YTT, etc)

How is transportation handled for ISY events?

Unless we are staying at a resort center where transfers are specifically included at the time of purchase, assume that you are responsible for securing your own transportation to any Infinite Source Yoga event. Please check pricing & availability of airport transfers ahead of time and make any necessary arrangements or reservations needed.

In Costa Rica, any excursions done as a group, except for going into Uvita, we will cover the taxi. No trainees are required to go into town but if you choose to come with us please be prepared to split cab fare.

Deposits, Transfers & Applicable Fees

  • Deposits for retreats are $500
  • Deposits for Teacher trainings are $1000

Both are non-refundable. 

Your deposit is transferable another Infinite Source Yoga  program up to 8 weeks out from your originally scheduled event.

Airfare is not included in any pricing.

Please purchase trip insurance in case you are unable to make it to the event.

What is the food like at an ISY Event?

Retreat & YTT only

Food is LIFE and we must harness this power and understand the truth of our digestive OJAS!

The Infinite Source Yoga experience is a hands-on food experience. In the mornings we provide the ingredients to make superfood smoothies and each attendee will learn how to make these living foods. We use Philosophie superfoods to enhance ourselves and enliven our smoothies.

Is Infinite Source Yoga a registered Yoga Alliance School?

Yes!

Infinite Source Yoga is a registered 200 hour Yoga Alliance certified school

If you have a question that is not covered here, please contact us at infinitesourceyoga@gmail.com for assistance.